If it does not display a graphics card, your graphics card may be blacklisted. If it displays a graphics card next to both of these, Webgl is enabled. Both 'Webgl 1 Driver Renderer' and 'Webgl 2 Driver Renderer' are listed below 'Graphics'. If possible, please ensure that you are running the latest drivers for your video card. Check the graphics card next to 'Webgl Driver Renderer'. This may be a setting on the computer that does not allow certain graphics to be displayed. While your browser seems to support WebGL, it is disabled or unavailable. If these troubleshooting tips still do not allow you to use Aurora, we recommend checking with an IT representative for your computer. If the status is not "Hardware accelerated", then the Problems Detected list (below the the Graphics Feature Status list) may explain why hardware acceleration is unavailable.Ĭheck to ensure you are not using an extension that may be disabling WebGL. Unavailable - WebGL is not available in hardware or software.See here for more info: "For software rendering of WebGL, Chrome uses SwiftShader, a software GL rasterizer." Software only, hardware acceleration unavailable - WebGL is enabled, but running in software.Hardware accelerated - WebGL is enabled and hardware-accelerated (running on the graphics card).Inspect the WebGL item in the Graphics Feature Status list.If errors are still occurring, inspect the status of WebGL by following these steps: After making these changes, click Restart to restart Google Chrome. Find the System tab and make sure that the Use hardware acceleration when available button is checked it should be colored blue. Open Settings -> scroll down and select Advanced. In the System section, ensure the Use hardware acceleration when available checkbox is checked (you'll need to relaunch Chrome for any changes to take effect) Click the three-button icon in the top right corner of your browser.Click the + Show advanced settings button.If the above steps do not resolve the problem, try these steps next: Click on enable the "override software rendering list". If 3D views are not showing up in your Aurora account, follow these steps:
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